Membership Experience Lead

Royal Society of Medicine; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

The Royal Society of Medicine in Greater London is seeking a full-time, permanent Membership Engagement role with hybrid working (approx. 2-3 days in the office).

You will deliver an exceptional end-to-end membership experience, driving acquisition, engagement and retention across all touchpoints. As a senior point of contact within the Membership team, you will champion community-building through both digital platforms and in-person events, ensuring accurate data management and compliance with

Responsibilities

• Act as escalation point for the Membership Team and resolve complex membership queries professionally.
• Lead campaigns to boost member engagement, retention, and insights; support acquisition marketing.
• Monitor engagement and flag at-risk members to the Retention and Engagement Manager.
• Liaise on membership queries at events and assist with post-event activities.
• Collaborate with marketing (Acquisition and Retention leads) to maximise upselling opportunities.
• Ensure smooth onboarding and member experience on our digital platforms.
• Act as escalation point for platform issues raised by users or colleagues.

Job description

Full time, permanent, hybrid working with approx. 2-3 days in the office

This role is responsible for delivering an exceptional end-to-end membership experience, driving acquisition, engagement, and retention across all touchpoints. Acting as a senior point of contact within the membership team, the role leads on engagement initiatives, supports proactive sales and retention activities, and deputises for the Membership Manager when required. It champions community-building through both digital platforms and in-person events, ensuring seamless onboarding, accurate data management, and compliance with organisational standards.

Responsibilities

• Act as escalation point for colleagues in the Membership Team and resolve complex membership queries with professionalism and diplomacy
• Contribute and lead on campaigns to enhance member engagement, retention, and insight gathering, and support acquisition marketing initiatives
• Monitor member engagement and flag at-risk members to the Retention and Engagement Manager
• Act as a key liaison for membership-related queries at events, providing support and assist with post event activities
• Work closely with the marketing team, in particular the Acquisition Manager and Retention and Engagement Manager to maximise upselling opportunities
• Ensure a smooth onboarding process and member experience our digital platforms
• Act as escalation point for platform issues raised by end users or by colleagues in the Membership Team

Closing date for applications

26 July 2026

Interviews

Initial Teams interview followed by a face-to-face interview

The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category.

The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR. For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website by clicking on the following link: