Remote Membership Services Assistant - Part-Time, Flexible

Membershipbespoke; Greater London; On-site; GBP 19,000 - 23,000; Part time

Benefits offered by this job

Fully remote working

25 days per annum FTE (pro-rated)

Flexible working arrangements

Supportive and collaborative team

Professional development and training

Job summary

Membership Bespoke is seeking a detail‑driven Membership Services Assistant to support member operations and engagement. The role is part‑time, remote, 28 hours per week (Mon–Thu) with a pro‑rata salary of £25,619 FTE. Start w/c 19th October, contracting until April 2027.

You will handle member enquiries, process applications and renewals, maintain CRM records and assist with campaigns, events and reports. A supportive team culture and development opportunities are offered.

Qualifications

• Experience in an administrative, customer service or membership support role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational abilities.
• Experience using CRM or database systems.
• Good Microsoft Office skills, including Outlook, Word and Excel.

Responsibilities

• Act as a first point of contact for member enquiries via email, phone and online channels.
• Support the administration of the membership lifecycle, including applications, renewals, upgrades and cancellations.
• Maintain accurate member records and ensure data quality within the CRM system.
• Process membership payments, invoices and related financial administration.
• Assist with member communications, campaigns and engagement activities.
• Provide administrative support for events, webinars and member services.
• Produce reports and data extracts to support membership activities.
• Contribute to projects aimed at improving member satisfaction, retention and growth.

Skills

Customer service

CRM systems

Data entry

Microsoft Office

Organisational skills

Communication

Tools

CRM database

Job description

Membership Bespoke is seeking a detail‑driven Membership Services Assistant to support member operations and engagement. The role is part‑time, remote, 28 hours per week (Mon–Thu) with a pro‑rata salary of £25,619 FTE. Start w/c 19th October, contracting until April 2027.

You will handle member enquiries, process applications and renewals, maintain CRM records and assist with campaigns, events and reports. A supportive team culture and development opportunities are offered.