Membership Executive

Make UK Defence; Doncaster; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Volunteering day

Job summary

Make UK Defence is seeking a dynamic Membership Executive to support membership processes and deliver exceptional member services from home, with travel to events around Doncaster/Yorkshire. This permanent, full-time role focuses on processing memberships, invoicing, CRM upkeep, and event administration.

You will assist membership managers, manage Level 1 member queries, and collaborate on webinars, the Defence Summit and other functions, building strong relationships with members.

Qualifications

• Proficiency in Microsoft Office suite, particularly Excel and Word.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Previous experience in administration, customer service, or sales roles preferred.
• Ability to identify and resolve issues efficiently to achieve desired outcomes.

Responsibilities

• Process new members, upgrades/downgrades and resignations
• Invoicing for new members and renewals
• Keep the CRM system and member platform accurate and up to date
• Process customer queries in an efficient and professional manner
• Provide admin support to a growing variety of MUKD events including webinars, meet the buyers and the MUKD Defence Summit and Dinner – booking process, manage enquiries and attend some of the events
• Support the membership managers with admin and queries
• Account manage some Level 1 members including Teams meetings and managing member queries
• Assist with other administrative tasks as required.

Skills

Customer service

Relationship building

Communication

Organization

Team player

MS Office

Excel

Word

CRM system

Tools

CRM system

Excel

Word

Job description

Membership Executive – Make UK Defence

Home based with occasional travel for events / visits - Doncaster / Yorkshire Area

Permanent, full time

Competitive salaries and excellent benefits including up to one day's paid leave each year to undertake volunteering opportunities

www.makeuk.org/about/make-uk-defence

Make UK Defence is a national not-for-profit, member owned defence trade association, part of Make UK – the manufacturers’ organisation. We champion and support the UK’s innovative and diverse defence manufacturers and the wider defence supply chain.

We are currently seeking a dynamic and detail-oriented individual to join our team as a Membership Executive. In this role, you will play a pivotal part in ensuring the smooth operation of our membership processes and providing exceptional support to our valued members. We are seeking someone with the ability to progress and develop their career into a membership manager, eventually working with higher levels of member companies and leading on visits & events.

Key Responsibilities:

• Process new members, upgrades/downgrades and resignations
• Invoicing for new members and renewals
• Keep the CRM system and member platform accurate and up to date
• Process customer queries in an efficient and professional manner
• Provide admin support to a growing variety of MUKD events including webinars, meet the buyers and the MUKD Defence Summit and Dinner – booking process, manage enquiries and attend some of the events
• Support the membership managers with admin and queries
• Account manage some Level 1 members including Teams meetings and managing member queries
• Assist with other administrative tasks as required.

Knowledge and Experience:

• Proficiency in Microsoft Office suite, particularly Excel and Word.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Previous experience in administration, customer service, or sales roles preferred.
• Ability to identify and resolve issues efficiently to achieve desired outcomes.

Skills:

• Excellent communication skills with a customer-focused approach.
• Ability to engage, motivate, and build relationships with members.
• Demonstrated commitment to delivering exceptional customer service.
• Team player with a collaborative mindset.

With over 125 years of experience, Make UK is a leading provider of essential business support and a champion for manufacturing industry in the UK. Make UK has the close ear of Government and is a trusted provider of essential services for world leading manufacturing companies across the country. Everything we do is designed to inspire British manufacturers to compete, innovate and grow.

Make UK staff enjoy a good benefits package and values a diverse workforce and welcomes applications from all sections of the community. Benefits to include, but not limited to: no bank holiday/weekend work, flexible hours, health cover, matched pension contributions up to 8%, and life assurance.

We are committed to supporting the Armed Forces Community and we recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation and have pledged to support this by signing up to the Armed Forces Covenant.

Our Values at Make UK: Inclusivity & Diversity, Integrity, Innovation, & Collaboration