Membership Support Manager

Membership Bespoke; England; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A membership organization in England is seeking a Membership Support Manager to enhance membership growth and deliver excellent support. The ideal candidate will have a strong background in managing administrative tasks, coordinating events, and building relationships with stakeholders. You should possess excellent communication skills and experience within membership organizations or trade bodies. Offering a full-time, permanent position with a salary ranging from £45,000 to £50,000, the role allows for a mix of remote and office work.

Qualifications

• Experience in a business development or coordination role.
• Ability to manage multiple priorities effectively.
• Experience in a membership organisation or trade body.

Responsibilities

• Provide administrative support to the Director of Membership Services.
• Coordinate meetings and prepare agendas.
• Maintain client databases and CRM systems.
• Build relationships with supplier members.
• Conduct market research for new opportunities.
• Support the preparation of presentations and reports.

Skills

Organisational skills

Written and verbal communication

Database management

Networking skills

Microsoft Office proficiency

Education

Qualification in business, marketing or related discipline

Job description

Membership Support Manager

Location: 3 Days London Office, 2 Days Home (Remote); Salary: £45,000–£50,000; Contract: Permanent, Full Time; Industry: Manufacturing/Construction Membership Body

Our client, a well‑established and highly regarded membership body, is seeking a Membership Support Manager to support the delivery of its commercial and membership growth objectives.

If you have experience in a similar role, either within a membership organisation or trade association, or you bring relevant industry knowledge of manufacturing, construction, the built environment, engineering, infrastructure, property and real estate, architecture and design, building materials and products, civil engineering, utilities and energy, facilities management, housing and regeneration, environmental and sustainability services, industrial services, or construction‑related supply chain and logistics, we’d love to hear from you.

Key Responsibilities

• Provide direct administrative and organisational support to the Director of Membership Services, including mailbox and diary management.
• Coordinate meetings, prepare agendas and manage follow‑up actions.
• Maintain and update client databases, mailing lists and CRM systems.
• Build and maintain strong relationships with existing and prospective supplier members and stakeholders.
• Act as a first point of contact for escalated issues and complaints, ensuring timely and professional resolution.
• Conduct market research to identify new commercial opportunities, member benefits and emerging trends.
• Support the preparation of presentations, proposals and board papers.
• Track progress against objectives and produce reports for management and governance purposes.
• Work collaboratively with internal teams to support shared business development goals.
• Support the organisation and delivery of meetings, events and stakeholder engagement activity.

The Person

• Previous experience in a business development, coordination or similar commercial support role.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills.
• Confident user of Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Experience managing databases or CRM systems.
• Able to work independently while contributing effectively within a team environment.
• Professional, confident and comfortable engaging with senior stakeholders.
• Experience working within a membership organisation, trade body or similar environment.
• Qualification in business, marketing or a related discipline.
• Experience supporting events, meetings or stakeholder engagement activity.
• Strong networking skills and a proactive approach to relationship management.

To apply, please submit your CV.

Due to the volume of applications, only successful candidates will be contacted. Membership Bespoke is acting as a recruitment business in relation to this role and welcomes applications from all suitably qualified candidates.