Membership Experience Executive

Royal Society of Medicine; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Royal Society of Medicine is seeking a Customer Service Advisor to provide outstanding service to members, prospective members and event attendees. The role is full-time, permanent with a hybrid setup, requiring 2–3 days in the office in Greater London.

You will help grow membership with proactive outreach and seamless interactions. You will engage across digital and in-person channels, support campaigns, and partner with Education and Commercial Services to maximise member value from events and

Qualifications

• Experience in delivering good customer service
• Strong communication and relationship-building skills
• Comfort with both digital and in-person interactions

Responsibilities

• Act as a first point of contact for all membership inquiries from members and non-members
• Contribute to campaigns to enhance member engagement, retention, and insight gathering
• Support acquisition marketing initiatives and promote benefits of membership at events
• Collaborate with Education and Commercial Services teams to maximise member value from events
• Assist members with profile setup, login, access and navigation queries
• Carry out routine data cleansing and validation tasks as set by the Membership Experience Lead

Job description

Full time, permanent, hybrid working with approx. 2-3 days in the office

This role is responsible for delivering a consistently high standard of customer service to members, prospective members, and event attendees, ensuring a positive and seamless experience at every interaction. It supports membership acquisition, engagement and retention initiatives, contributing to the growth of our membership through proactive outreach and exceptional service delivery. The role also champions community-building across both digital and in-person channels, fostering meaningful connections between members and with the organisation.

Responsibilities

• Act as a first point of contact for all membership enquiries from members and non-members
• Contribute to campaigns to enhance member engagement, retention, and insight gathering, and support acquisition marketing initiatives
• Serve as a key liaison for membership-related queries at events, providing on-site support and promoting benefits of membership to attendees.
• Work closely with the Education and Commercial Services teams to maximise member value from events and to promote community participation.
• Assist members with profile set up, login, access and navigation queries
• Carry out routine data cleansing and validation tasks as set by the Membership Experience Lead

The RSM is committed to equal opportunities. Equal opportunities are provided to all applicants for roles without regard to race, religion, colour, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability or any other protected category.

The Society is committed to the safeguarding and fair processing of information received from candidates applying for opportunities within it and fully complies with the spirit and regulations of the GDPR. For a full statement about the type of data that the Society keeps about job applicants and the purposes for which it is kept, please visit our website by clicking on the following link: