Head of Membership Growth & Engagement — Remote

Membership Bespoke; Hatching Green; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Membership Bespoke is recruiting for a Head of Membership on behalf of a leading professional membership organisation. The role is predominantly home-based with occasional attendance at the Harpenden office, and you will own the membership function from engagement to growth.

Reporting to the Managing Director and part of the Senior Leadership Team, you will shape member experiences, drive retention and create value for members through strategic initiatives and strong partnerships.

Qualifications

• Proven track record in membership growth, engagement and retention.
• Experience owning membership outcomes, not just supporting a team.
• Creative, energetic, commercially minded with stakeholder confidence.
• Strong knowledge of CRM/AMS systems and data handling.

Responsibilities

• Drive membership growth, retention, renewals and engagement.
• Develop and improve the member proposition and experience.
• Create engaging member journeys from onboarding to renewal and progression.
• Grow professional communities, networking and member participation.
• Develop member events, roundtables, mentoring and engagement programmes.
• Use feedback and data insights to identify improvements.
• Build relationships with members, partners, volunteers and suppliers.
• Lead and develop a small Membership Services team.
• Work with the MD to identify new ideas for growth.

Skills

Membership strategy

Engagement programs

Stakeholder management

CRM/AMS proficiency

Growth & retention

Team leadership

Independent ideation

Tools

CRM/AMS

Job description

Membership Bespoke is recruiting for a Head of Membership on behalf of a leading professional membership organisation. The role is predominantly home-based with occasional attendance at the Harpenden office, and you will own the membership function from engagement to growth.

Reporting to the Managing Director and part of the Senior Leadership Team, you will shape member experiences, drive retention and create value for members through strategic initiatives and strong partnerships.