Sales Membership Manager

Flow Sports Personnel Ltd; Sunderland; On-site; GBP 28,000 - 36,000; Full time

Job summary

Flow Sports Personnel Ltd is seeking a Membership Manager to lead a busy team at one of their flagship Leisure Centres in Silksworth, Sunderland. You will drive membership growth and support Advisors to convert users to members, while maintaining excellent customer service and product knowledge across pool, wellness and tennis facilities.

You will set and monitor KPIs, supervise performance, and ensure admin systems stay up to date and compliant, empowering the team to be subject matter experts.

Qualifications

• Experience in membership management, sales management or consultancy background.
• Excellent communication skills and ability to liaise with customers and staff.
• Proven ability to motivate and drive a sales team to success.

Responsibilities

• Lead a team of Membership Advisors to maximize opportunities.
• Set KPIs and targets and monitor performance regularly.
• Convert users to members through superior customer service and product knowledge.
• Ensure administration and systems are up to date and compliant.

Skills

Communication skills

Customer service

Team leadership

Sales management

Job description

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based at one of their flagship multi use Pool, Wellness and Tennis Centres based in Silksworth, Sunderland.

What your role will be

Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.

You will manage the team with the philosophy to ensure that 'everyone's a member.' Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs. This will include making sure administration and systems are kept up to date and compliant.

Your background

The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success