Head of Membership

Membership Bespoke; Hatching Green; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Membership Bespoke is seeking a Head of Membership for a leading professional membership organisation. The role is predominantly home based with monthly office attendance in Harpenden, Hertfordshire, and permanent, full-time employment.

You will own the membership experience, engagement, retention and growth, reporting to the Managing Director and contributing to the Senior Leadership Team. The role focuses on shaping member propositions, improving journeys from onboarding to renewal, and

Qualifications

• Proven track record in leading membership and engagement in a professional body or similar.
• Experience driving growth, retention and value for members.
• Experience owning membership strategy rather than supporting a team.
• Strong stakeholder management and collaboration with senior leaders.
• Good knowledge of CRM/AMS systems and membership data.

Responsibilities

• Drive membership growth, retention, renewals and engagement.
• Develop and improve the overall member proposition and experience.
• Create engaging member journeys from onboarding through to renewal and progression.
• Grow professional communities, networking and member participation.
• Develop member events, roundtables, mentoring and engagement programmes.
• Use member feedback, CRM/AMS data and insights to identify improvements.
• Build strong relationships with members, partners, volunteers and suppliers.
• Lead and develop a small Membership Services team.
• Work closely with the MD to identify new ideas and opportunities for membership growth.

Skills

Membership engagement

CRM/AMS systems

Stakeholder management

Leadership

Strategic thinking

Tools

CRM software

Job description

Location: Predominantly home based, with attendance at the Harpenden, Hertfordshire office approximately twice per month.

Permanent, Full Time

Membership Bespoke is recruiting for a Head of Membership on behalf of a leading professional membership organisation. This is a fantastic opportunity for an experienced membership and engagement professional to take ownership of member experience, engagement, retention and growth.

The Role

Working closely with the Managing Director and as part of the Senior Leadership Team, you will lead the membership function and help shape how the organisation attracts, engages and delivers greater value for its members.

Key Responsibilities

• Drive membership growth, retention, renewals and engagement
• Develop and improve the overall member proposition and experience
• Create engaging member journeys from onboarding through to renewal and progression
• Grow professional communities, networking and member participation
• Develop member events, roundtables, mentoring and engagement programmes
• Use member feedback, CRM/AMS data and insights to identify improvements
• Build strong relationships with members, partners, volunteers and suppliers
• Lead and develop a small Membership Services team
• Work closely with the MD to identify new ideas and opportunities for membership growth

About You

We are looking for an established membership professional who can hit the ground running and confidently take ownership of the function.

You will ideally have:

• Strong membership and engagement experience, ideally within a professional body, trade association, institute or similar membership organisation
• Evidence of improving member engagement, retention, growth or value
• Experience owning membership rather than purely supporting a membership team
• A creative, energetic and commercially minded approach
• Confidence working with senior stakeholders, members and external suppliers
• Good knowledge of CRM/AMS systems and membership data
• The ability to work independently and bring forward new ideas

You do not need to be a systems specialist – the priority is finding someone passionate about

membership, engagement, growth and delivering an excellent member experience.