Remote IT Service Desk Analyst for 6k+ Users

Laing O'Rourke; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading engineering and construction company seeks a Service Desk professional to provide remote support across various sites in the UK. You will support over 6000 users, ensuring excellent customer service and timely incident resolution. Candidates should have proven experience in a Technical Service Desk ITIL environment and possess relevant technical skills, including knowledge of Microsoft Applications and ITSM tools. This position offers an opportunity to join a dynamic team in a well-established company.

Qualifications

• Proven experience working within a Technical Service Desk ITIL environment.
• In-depth knowledge of Microsoft Applications including Office365 and Teams.
• Experience with ITSM Service Desk Systems, ideally ServiceNow.

Responsibilities

• Provide remote support to users across multiple sites.
• Monitor Service Desk queue and ensure response times are met.
• Log and progress incidents, resolving within SLA.

Skills

Technical troubleshooting

Customer service

Clear communication

ITIL knowledge

Education

ITIL Foundation certification

Tools

Microsoft Applications (Office365, Teams, OneDrive, MFA, SharePoint)

ServiceNow

VPN Client (FortiGate)

Job description

A leading engineering and construction company seeks a Service Desk professional to provide remote support across various sites in the UK. You will support over 6000 users, ensuring excellent customer service and timely incident resolution. Candidates should have proven experience in a Technical Service Desk ITIL environment and possess relevant technical skills, including knowledge of Microsoft Applications and ITSM tools. This position offers an opportunity to join a dynamic team in a well-established company.