Remote Insurance Renewals & Retention Specialist

hireful; West Bromwich; Remote; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Pension

Healthcare cash plan

Birthday off

Group life assurance

Volunteer days

Zusammenfassung

hireful is seeking an Insurance Renewals Advisor for a fully remote role in the United Kingdom. You will handle inbound calls, assist online sales, and work to retain customers considering cancellation by identifying renewals opportunities, while delivering exceptional service in line with FCA regulations.

The position offers a 37.5-hour week with a 4-week onboarding/training program starting on 23 November, and includes a pension, healthcare cash plan, and other benefits.

Qualifikationen

• Previous call centre experience is essential.
• Experience in sales, customer retention, insurance renewals or a target-driven customer service environment is highly desirable.

Aufgaben

• Handle inbound calls and support online sales.
• Retain customers considering cancellation and identify opportunities to maximise renewals.
• Deliver outstanding customer service while ensuring FCA compliance and regulatory standards.

Kenntnisse

Call centre experience

Communication skills

Customer service

Resilience

Organisation

Jobbeschreibung

hireful is seeking an Insurance Renewals Advisor for a fully remote role in the United Kingdom. You will handle inbound calls, assist online sales, and work to retain customers considering cancellation by identifying renewals opportunities, while delivering exceptional service in line with FCA regulations.

The position offers a 37.5-hour week with a 4-week onboarding/training program starting on 23 November, and includes a pension, healthcare cash plan, and other benefits.