Insurance Renewal Advisor - Customer Care & Retention

Everywhen; West of England; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Career progression

Holiday entitlement

Pension scheme

Wellbeing support

Gym membership discounts

Eyecare vouchers

Cycle to work

Volunteering day

Charity fundraising matching

Job summary

Everywhen is seeking a Customer Service Advisor to support our existing insurance customers at renewal, delivering friendly, practical solutions and ensuring a smooth renewal process.

You will handle policy queries, build relationships, and contribute to retention targets in a hybrid work environment. Insurance experience is nice to have, but not essential, and you will join a supportive team with clear career progression.

Qualifications

• Strong communication and customer service skills.
• Confidence in handling conversations and negotiations.
• A positive and proactive approach.

Responsibilities

• Speak with customers about their insurance renewals.
• Understand customer needs and provide suitable solutions.
• Handle policy queries and changes.
• Build strong relationships and deliver outstanding service.
• Work towards retention and renewal targets.

Skills

Strong communication

Customer service

Negotiation confidence

Proactive approach

Job description

Everywhen is seeking a Customer Service Advisor to support our existing insurance customers at renewal, delivering friendly, practical solutions and ensuring a smooth renewal process.

You will handle policy queries, build relationships, and contribute to retention targets in a hybrid work environment. Insurance experience is nice to have, but not essential, and you will join a supportive team with clear career progression.