Remote Insurance Customer Advisor (12-Month FTC)

Ventrica; United Kingdom; À distance; GBP 22 000 - 26 000; Plein temps

Résumé du poste

Ventrica is seeking an experienced Customer Service Advisor for a 12-month fixed-term contract starting 30 November 2026. The role is fully remote and UK-based, focusing on connecting customers with trusted insurance brokers and promoting the BIBA portfolio with excellent service.

You’ll work in a dynamic outsourced contact centre, maintaining high standards of customer experience. Ideal candidates bring a genuine passion for customer care, strong communication skills, and proven experience in

Qualifications

• Strong customer service mindset with an empathetic approach.
• Excellent verbal and written communication to everyday customers.
• Experience in a customer-facing role, ideally in insurance or service industries.
• Comfortable navigating customer service software and IT systems.
• Resilient, adaptable, and capable of handling objections professionally.

Responsabilités

• Answering calls and guiding customers to appropriate insurance brokers.
• Promoting the value of the BIBA portfolio to new and existing customers.
• Demonstrating excellent service and negotiation to maximize call outcomes.
• Handling customer queries with a solution-focused, empathetic approach.
• Logging call outcomes accurately and maintaining data quality.

Connaissances

Customer service excellence

Bold problem solving

Communication skills

Customer-facing experience

IT proficiency

Flexibility

Self-motivation

Description du poste

Ventrica is seeking an experienced Customer Service Advisor for a 12-month fixed-term contract starting 30 November 2026. The role is fully remote and UK-based, focusing on connecting customers with trusted insurance brokers and promoting the BIBA portfolio with excellent service.

You’ll work in a dynamic outsourced contact centre, maintaining high standards of customer experience. Ideal candidates bring a genuine passion for customer care, strong communication skills, and proven experience in