Customer Retention Advisor – Insurance

hireful; West Bromwich; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension

Healthcare cash plan

Birthday off

Group life assurance

Volunteer days

Job summary

hireful is seeking an Insurance Renewals Advisor for a fully remote role in the United Kingdom. You will handle inbound calls, assist online sales, and work to retain customers considering cancellation by identifying renewals opportunities, while delivering exceptional service in line with FCA regulations.

The position offers a 37.5-hour week with a 4-week onboarding/training program starting on 23 November, and includes a pension, healthcare cash plan, and other benefits.

Qualifications

• Previous call centre experience is essential.
• Experience in sales, customer retention, insurance renewals or a target-driven customer service environment is highly desirable.

Responsibilities

• Handle inbound calls and support online sales.
• Retain customers considering cancellation and identify opportunities to maximise renewals.
• Deliver outstanding customer service while ensuring FCA compliance and regulatory standards.

Skills

Call centre experience

Communication skills

Customer service

Resilience

Organisation

Job description

As an Insurance Renewals Advisor, you’ll handle inbound calls, support online sales, retain customers considering cancellation and identify opportunities to maximise renewals. You’ll deliver outstanding customer service while ensuring every interaction meets FCA regulatory and compliance standards.

What’s on Offer?

• Salary: £25,700 salary, 24 days’ annual leave plus your birthday off, Pension, two charity volunteering days, group life assurance and a healthcare cash plan.
• Location: 100% work from home / Remote
• Working Hours: 37.5 hours per week, Monday–Friday, 4 weekly shift pattern between 8am-6pm plus 1 in every 3 Saturdays 9am-1pm
• PLEASE NOTE: You must be able to start on the 23rd November so that you can be part of a 4-week onboarding / training program.

What We’re Looking For

Previous call centre experience is essential. Experience in sales, customer retention, insurance renewals or a target-driven customer service environment is highly desirable. You’ll be a confident communicator, resilient, organised and passionate about delivering excellent customer experiences.