Remote Insurance Renewals Advisor

hireful.; Birmingham; À distance; GBP 23 000 - 28 000; Plein temps

Avantages offerts par ce poste

Pension

Birthday off

Volunteer days (2)

Life assurance

Healthcare plan

Annual leave 24 days

Résumé du poste

hireful. is seeking an Insurance Renewals Advisor to manage inbound calls, support online sales, and retain customers considering cancellation. You will identify opportunities to maximise renewals and deliver service that meets FCA standards, from a 100% remote setup.

The role offers £25,700 salary, 37.5 hours per week, and a comprehensive benefits package including pension, volunteering days, life assurance, and a healthcare plan. Start date aligned with onboarding process.

Qualifications

• Previous call centre experience is essential.
• Experience in sales, customer retention, insurance renewals or a target-driven customer service environment is highly desirable.
• Confident communicator with resilience, organization and a passion for delivering excellent customer experiences.

Responsabilités

• Handle inbound calls and support online sales.
• Retain customers considering cancellation and identify renewal opportunities.
• Deliver outstanding customer service while adhering to FCA regulatory and compliance standards.

Connaissances

Inbound calls

Sales experience

Customer retention

Insurance renewals

Target-driven

Communication

Description du poste

hireful. is seeking an Insurance Renewals Advisor to manage inbound calls, support online sales, and retain customers considering cancellation. You will identify opportunities to maximise renewals and deliver service that meets FCA standards, from a 100% remote setup.

The role offers £25,700 salary, 37.5 hours per week, and a comprehensive benefits package including pension, volunteering days, life assurance, and a healthcare plan. Start date aligned with onboarding process.