Remote Inbound Retentions Advisor Upsell Customers

Brook Street; Rushcliffe; Remote; GBP 23,000 - 28,000; Full time

Job summary

Brook Street is recruiting for an Inbound Customer Sales Advisor role in the UK, working remotely with a 37.5-hour week on a rotational shift between 8am and 8pm, Monday to Saturday. The position offers a base salary of £25,506 with an average £8,400 annual bonus potential and a start date of 21 September 2026.

You will be the first point of contact for renewals or cancellations, building rapport, evaluating customer needs, and upselling suitable products while delivering excellent service and

Qualifications

• Telesales or telemarketing background within last 3 years.
• At least 1 year continuous and targeted sales experience.
• Strong customer service skills and target-driven mindset.
• Excellent communication and rapport-building abilities.

Responsibilities

• Handle renewals and cancellations for customers in the Retentions team.
• Engage customers, understand needs, and upsell relevant products.
• Build rapport and demonstrate empathy while guiding decisions.
• Provide a positive first point of contact and maintain customer satisfaction.

Skills

Telesales experience

1 year sales experience

Customer service

Communication skills

Job description

Brook Street is recruiting for an Inbound Customer Sales Advisor role in the UK, working remotely with a 37.5-hour week on a rotational shift between 8am and 8pm, Monday to Saturday. The position offers a base salary of £25,506 with an average £8,400 annual bonus potential and a start date of 21 September 2026.

You will be the first point of contact for renewals or cancellations, building rapport, evaluating customer needs, and upselling suitable products while delivering excellent service and