Remote Retentions Specialist | Training & Growth

Brook Street; United Kingdom; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Fully remote

37.5 hours per week

Rotating 8am-8pm schedule

Training and career development

Job summary

Brook Street is hiring a Retentions Advisor for a fully remote UK-based team. You will handle high-volume customer calls, work toward retention targets, and ensure FCA-compliant interactions.

The role offers a 37.5-hour week, a basic salary of £25,506 plus £8,400 OTE, and full training and development. In this remote position, you will build rapport, identify customer solutions, and contribute to a high-quality customer experience while adhering to regulatory standards.

Qualifications

• High-volume calls in a fast-paced environment.
• Working towards retention targets.
• Ensuring all interactions meet FCA standards.
• Building rapport and identifying customer solutions.

Responsibilities

• Speak with customers over the phone to understand needs and retain business.
• Achieve retention targets while delivering excellent customer experience.
• Ensure compliance with FCA standards in every interaction.
• Provide solutions and build rapport to protect long-term relationships.

Skills

High-volume calls

Retention targets

FCA standards

Customer solutions

Job description

Brook Street is hiring a Retentions Advisor for a fully remote UK-based team. You will handle high-volume customer calls, work toward retention targets, and ensure FCA-compliant interactions.

The role offers a 37.5-hour week, a basic salary of £25,506 plus £8,400 OTE, and full training and development. In this remote position, you will build rapport, identify customer solutions, and contribute to a high-quality customer experience while adhering to regulatory standards.