Retentions Advisor

Brook Street; United Kingdom; Remote; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Fully remote

37.5 hours per week

Rotating 8am-8pm schedule

Training and career development

Job summary

Brook Street is hiring a Retentions Advisor for a fully remote UK-based team. You will handle high-volume customer calls, work toward retention targets, and ensure FCA-compliant interactions.

The role offers a 37.5-hour week, a basic salary of £25,506 plus £8,400 OTE, and full training and development. In this remote position, you will build rapport, identify customer solutions, and contribute to a high-quality customer experience while adhering to regulatory standards.

Qualifications

• High-volume calls in a fast-paced environment.
• Working towards retention targets.
• Ensuring all interactions meet FCA standards.
• Building rapport and identifying customer solutions.

Responsibilities

• Speak with customers over the phone to understand needs and retain business.
• Achieve retention targets while delivering excellent customer experience.
• Ensure compliance with FCA standards in every interaction.
• Provide solutions and build rapport to protect long-term relationships.

Skills

High-volume calls

Retention targets

FCA standards

Customer solutions

Job description

Retentions Advisor - Remote

£25,506 basic salary + £8,400 OTE

We're looking for motivated Retentions Advisors to join our remote team. You'll speak with customers over the phone, understand their needs, and use your communication skills to retain their business while delivering an excellent customer experience.

The role:

• High-volume customer calls in a fast-paced environment
• Working towards retention targets
• Ensuring all interactions meet FCA standards
• Building rapport and identifying customer solutions

What's on offer:

• £25,506 basic salary
• £8,400 OTE
• Fully remote working
• 37.5 hours per week
• 6-week rotating rota between 8am-8pm, Monday-Saturday
• Two 15-minute breaks and a 1-hour lunch break
• Full training and career development opportunities

If you're target-driven, resilient, and enjoy helping customers, we'd love to hear from you.