Remote & Hybrid Advice Adviser

Citizens Advice; Cannock Chase; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working after probation

Nest pension scheme

Generous annual leave and bank holiday

Job summary

Citizens Advice Ltd is seeking a Customer Adviser to provide comprehensive advice and support to clients face to face, by telephone, email and web chat across three districts in Stafford Borough, Cannock Chase and South Staffs. The role requires strong communication, a non-judgemental approach and the ability to work in a busy multi-skilled team.

We offer hybrid working after probation, generous leave entitlement, access to a workplace pension (NEST) and opportunities for learning and

Qualifications

• Strong written and verbal communication essential.
• Experience delivering customer-focused advice.
• Ability to work in a busy multi-skilled team.
• Comfortable providing remote advice from home.
• Plan and organise workload effectively.

Responsibilities

• Provide comprehensive advice and support to clients face to face, by telephone, email and web chat across three districts.
• Maintain accurate records using case recording systems (training provided).
• Deliver a high standard of customer service with a non-judgemental approach.

Skills

Communication skills

Customer service

Written and verbal skills

Remote advice experience

Planning and organisation

Computer literacy

Adaptability

Job description

Citizens Advice Ltd is seeking a Customer Adviser to provide comprehensive advice and support to clients face to face, by telephone, email and web chat across three districts in Stafford Borough, Cannock Chase and South Staffs. The role requires strong communication, a non-judgemental approach and the ability to work in a busy multi-skilled team.

We offer hybrid working after probation, generous leave entitlement, access to a workplace pension (NEST) and opportunities for learning and