Hybrid Customer Adviser – Elder Care Support

Age UK; Ashburton; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

26 days annual leave

Wellbeing days

Pension scheme

Life assurance

Health cashback plan

EAP

Cycle to Work Scheme

Season Ticket Loan

Techscheme

Blue Light Card

You Did It Awards

Job summary

Age UK is looking for Customer Advisers to join our National Advice Line. You will provide information and advice for older people and signpost families, carers and professionals to relevant bodies.

This role involves speaking with callers about loneliness, financial difficulty and safeguarding concerns. The position is hybrid, with home and office work at Blackpool or Ashburton; you would attend the office at least every 3 months.

Qualifications

• Experience of computer-based systems, applications and keyboard skills.
• Experience of working to set time scales.
• Ability to communicate with a wide range of people in a professional manner.
• Ability to deal with difficult and distressed callers calmly and politely.
• Ability to handle confidential, sensitive information and personal details professionally and in line with current legislation.
• Commitment to customer care and equal opportunities.
• Good numeracy and literacy skills.
• Accurate data entry skills.
• Excellent communication skills including a confident telephone manner.
• Experience of working in a contact centre or call centre environment.
• Experience of providing information and signposting on a broad range of subjects.
• Knowledge of issues which affect older people.

Responsibilities

• Provide information and advice to older people and signpost to relevant bodies.
• Handle calls, emails and webchats to support callers.
• Attend the office minimum every 3 months as part of hybrid working.

Skills

Communication

Calm under pressure

Confidential handling

Customer care

Numeracy

Literacy

Data entry

Time management

Job description

Age UK is looking for Customer Advisers to join our National Advice Line. You will provide information and advice for older people and signpost families, carers and professionals to relevant bodies.

This role involves speaking with callers about loneliness, financial difficulty and safeguarding concerns. The position is hybrid, with home and office work at Blackpool or Ashburton; you would attend the office at least every 3 months.