Advice Services Team Lead (Hybrid/Travel)

Citizens Advice Torridge North Mid and West Devon; Barnstaple; Hybride; GBP 28 000 - 36 000; Plein temps

Résumé du poste

Citizens Advice Torridge North Mid and West Devon is seeking a Team Leader to oversee a dedicated team of staff and volunteers across multiple offices. You will supervise on-site and remote activities, ensuring high-quality advice delivery and staff development.

A full driving licence and access to a vehicle are essential to cover our geographic footprint. You will support frontline advisers, monitor performance, and contribute to policy and campaigns work.

Qualifications

• Full drivers licence and access to a vehicle.
• Ability to provide objective, sensitive feedback and monitor high standards within a team.
• Commitment to continuous professional development.
• Proven ability to lead and manage a team, including staff and/or volunteers.
• Experience supervising and monitoring advice work and volunteer-based activities.
• Experience in the third sector and/or working with volunteers.
• Excellent written and verbal communication skills.

Responsabilités

• Manage and oversee a team of volunteers and paid staff and ensure adequate staffing and resources.
• Provide support to individual advice and information workers depending on their level of competence.
• Monitor staff and volunteer activities to meet quality standards and service level agreements.
• Identify learning and development needs and address them.
• Foster an inclusive, equitable work environment.
• Manage performance through regular 1:1s, reviews and development opportunities.
• Contribute to Advice services, policy and campaigns work.

Connaissances

Team leadership

Staff supervision

Communication

Problem solving

Outils

IT systems

Description du poste

Citizens Advice Torridge North Mid and West Devon is seeking a Team Leader to oversee a dedicated team of staff and volunteers across multiple offices. You will supervise on-site and remote activities, ensuring high-quality advice delivery and staff development.

A full driving licence and access to a vehicle are essential to cover our geographic footprint. You will support frontline advisers, monitor performance, and contribute to policy and campaigns work.