Home Visit Adviser — Hybrid, Field-Based, 3-Year Contract

Arun and Chichester Citizens Advice; Chichester; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Arun & Chichester Citizens Advice is recruiting a Home Visitor Adviser to support residents across Arun and Chichester. You will deliver high-quality, face-to-face and remote advice on welfare benefits, budgeting, debt, housing and employment, visiting clients in their own homes as needed.

The role requires willingness to travel throughout the districts, a full driving licence with business insurance, and the ability to work independently or as part of a team.

Qualifications

• Must have a car with business insurance.
• Commitment to training and continued development.
• Good understanding of Data Protection and Safeguarding.
• Able to work in a non-judgemental way.
• Able to prioritise and work to deadline.
• Experience or willingness to learn how to manage a caseload.
• Good numeracy skills.
• Confident IT user.
• Access to a secure, private Wi‑Fi connection.
• Able to work as a team and independently.
• Able to travel throughout Arun & Chichester.
• Advisory background preferred but training provided.

Responsibilities

• Provide high‑quality, effective and efficient advice across welfare benefits, budgeting and debt management, plus housing and employment topics.
• Assist vulnerable clients who cannot attend centres by offering home visits and remote support.
• Undertake advice sessions and casework, with appropriate client support based on capability.

Skills

Car with business insurance

Training and development

Data Protection & Safeguarding

Non-judgemental approach

Prioritisation & deadlines

Caseload management

Numeracy

IT proficiency

Secure Wi-Fi access

Team and independent work

Willingness to travel

Job description

Arun & Chichester Citizens Advice is recruiting a Home Visitor Adviser to support residents across Arun and Chichester. You will deliver high-quality, face-to-face and remote advice on welfare benefits, budgeting, debt, housing and employment, visiting clients in their own homes as needed.

The role requires willingness to travel throughout the districts, a full driving licence with business insurance, and the ability to work independently or as part of a team.