General Adviser

Citizens Advice; Cannock Chase; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working after probation

Nest pension scheme

Generous annual leave and bank holiday

Job summary

Citizens Advice Ltd is seeking a Customer Adviser to provide comprehensive advice and support to clients face to face, by telephone, email and web chat across three districts in Stafford Borough, Cannock Chase and South Staffs. The role requires strong communication, a non-judgemental approach and the ability to work in a busy multi-skilled team.

We offer hybrid working after probation, generous leave entitlement, access to a workplace pension (NEST) and opportunities for learning and

Qualifications

• Strong written and verbal communication essential.
• Experience delivering customer-focused advice.
• Ability to work in a busy multi-skilled team.
• Comfortable providing remote advice from home.
• Plan and organise workload effectively.

Responsibilities

• Provide comprehensive advice and support to clients face to face, by telephone, email and web chat across three districts.
• Maintain accurate records using case recording systems (training provided).
• Deliver a high standard of customer service with a non-judgemental approach.

Skills

Communication skills

Customer service

Written and verbal skills

Remote advice experience

Planning and organisation

Computer literacy

Adaptability

Job description

Job summary

Location Stafford Borough, Cannock Chase and South Staffs Districts

You will provide comprehensive advice and support to clients face to face, by telephone, email and web chat in a busy service working across three districts. If you have advice experience, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

Applicants need to be:

• Computer-literate, although training on our case recording systems will be given.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
• Be confident and adaptable with a commitment to working in a busy multi skilled team.
• Experienced in providing remote advice from home.
• Confident in working to performance targets.
• Have the ability to plan and organise your work

What’s in it for you?

Working for a well respected charity that makes a real difference to people’s lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people’s lives is very rewarding.

We truly value our colleagues - and we show that in what we offer. These range from hybrid working arrangements upon successful completion of probation and generous leave entitlement including bank holidays and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently

If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.