Hybrid Customer Adviser — National Advice Line

Age UK; Lancashire; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

26 days annual leave

Bank holidays

Excellent pension scheme

Health cashback plan

Cycle to Work Scheme

Season Ticket Loan

Techscheme

Blue Light Card

Recognition awards

Job summary

Age UK is seeking a Customer Adviser for their National Advice Line. You will support older people, signpost to relevant services, and handle calls, emails and webchats with empathy and professionalism. Hybrid working between home and offices in Blackpool (Lancashire) or Ashburton (Devon); attendance at the office at least every 3 months.

35 hours per week, with weekend/bank holiday shifts. The role emphasises excellent customer care, data accuracy, and safeguarding awareness.

Qualifications

• Experience of computer-based systems, applications, and keyboard skills.
• Experience of working to set time scales.
• Ability to communicate with a wide range of people in a professional manner.
• Ability to deal with difficult and distressed callers calmly and politely.
• Ability to handle confidential, sensitive information and personal details professionally and in line with current legislation.
• Commitment to customer care and equal opportunities.
• Good numeracy and literacy skills.
• Accurate data entry skills.
• Excellent communication skills including a confident telephone manner.

Skills

Communication skills

Telephone manner

Numeracy

Literacy

Data entry accuracy

Time management

Confidentiality

Job description

Age UK is seeking a Customer Adviser for their National Advice Line. You will support older people, signpost to relevant services, and handle calls, emails and webchats with empathy and professionalism. Hybrid working between home and offices in Blackpool (Lancashire) or Ashburton (Devon); attendance at the office at least every 3 months.

35 hours per week, with weekend/bank holiday shifts. The role emphasises excellent customer care, data accuracy, and safeguarding awareness.