Older Adult Support & Advice Adviser (Hybrid)

Age UK; Highweek; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

26 days annual leave

Bank holidays

Annual leave purchase scheme

Wellbeing days

Pension scheme

Life assurance

Health cashback plan and EAP

Car benefit scheme

Cycle to Work Scheme

Season Ticket Loan

Techscheme

Blue Light Card

You Did It Awards

Additional benefits

Job summary

Age UK is seeking a Customer Adviser to provide information and signpost for older people, families and carers. You will handle calls, emails and webchats with care, supporting vulnerable individuals and safeguarding concerns while maintaining data privacy.

You will operate in a hybrid model, with office attendance at least quarterly and a flexible shift pattern including weekends and bank holidays. Training and support are provided.

Qualifications

• Ability to communicate with a wide range of people in a professional manner.
• Ability to deal with difficult and distressed callers calmly and politely.
• Ability to handle confidential, sensitive information in line with current legislation.
• Commitment to customer care and equal opportunities.
• Good numeracy and literacy skills.
• Accurate data entry skills.
• Excellent communication skills including a confident telephone manner.

Responsibilities

• Provide information and signpost to relevant bodies for older people and carers.
• Handle calls, emails and webchats with empathy and accuracy.
• Support safeguarding and sensitive situations in line with policy.
• Work in a hybrid pattern, attending office at least every 3 months.
• Cover a variety of shifts, including weekends and bank holidays.

Skills

Communication skills

Telephone etiquette

Distressed callers handling

Data entry accuracy

Confidentiality

Customer care

Numeracy & literacy

Job description

Age UK is seeking a Customer Adviser to provide information and signpost for older people, families and carers. You will handle calls, emails and webchats with care, supporting vulnerable individuals and safeguarding concerns while maintaining data privacy.

You will operate in a hybrid model, with office attendance at least quarterly and a flexible shift pattern including weekends and bank holidays. Training and support are provided.