Remote Housing Officer — Disrepair & Customer Solutions

TipTopJob; Remote; GBP 29,000; Full time

Job summary

A leading housing provider is seeking a Housing Officer to join the Damp, Mould and Disrepair team. This role focuses on delivering exceptional customer service and managing property repairs. The ideal candidate will have strong customer service skills, experience in housing management, and a compassionate approach to customer needs. This is a contract role with an initial duration of 6 months, offering a salary of £29,000 per annum.

Qualifications

• Experience in housing management and customer service.
• Knowledge of pre-court protocol.
• Compassionate and responsive to customer needs.

Responsibilities

• Provide exceptional customer service in housing management.
• Ensure timely repairs and inspections in properties.
• Manage cases involving people with complex needs.

Skills

Proven customer service experience

Experience in safeguarding and managing complex needs

High level communication skills

Experience in partnership working

Ability to think beyond process

Computer literate

Job description

A leading housing provider is seeking a Housing Officer to join the Damp, Mould and Disrepair team. This role focuses on delivering exceptional customer service and managing property repairs. The ideal candidate will have strong customer service skills, experience in housing management, and a compassionate approach to customer needs. This is a contract role with an initial duration of 6 months, offering a salary of £29,000 per annum.