Remote French Customer Service Advisor

THG Ingenuity Ltd.; Manchester; Hybrid; GBP 20,000 - 28,000; Part time

Benefits offered by this job

Birthday off

Annual leave + bank holidays

Employee referral scheme

Job summary

THG Ingenuity Ltd. seeks a French-speaking Customer Service Advisor for a remote, 3-6 month assignment. You will be the first point of contact for customers, handling product queries and order issues via live chat, phone, email and social media.

The role requires strong written and verbal English & French communication. Shifts rotate 8am–8pm with a 1 in 3 weekend, starting 26 October. You’ll collaborate across teams to maintain THG’s outstanding service standards.

Qualifications

• Must have strong written and verbal communication in English and French.
• Experience in handling multiple channels (live chat, phone, email, social media).

Responsibilities

• Handle inquiries across emails, phones, live chat and social media.
• Strive to meet department targets while maintaining high quality at all touchpoints.
• Interact with customers professionally and politely every day.
• Assist with product questions and general customer-service queries.
• Collaborate with teammates and other departments to improve service.
• Use ongoing training to deepen product knowledge and deliver top-notch support.

Skills

English

French

Customer service

Job description

THG Ingenuity Ltd. seeks a French-speaking Customer Service Advisor for a remote, 3-6 month assignment. You will be the first point of contact for customers, handling product queries and order issues via live chat, phone, email and social media.

The role requires strong written and verbal English & French communication. Shifts rotate 8am–8pm with a 1 in 3 weekend, starting 26 October. You’ll collaborate across teams to maintain THG’s outstanding service standards.