Remote German Customer Experience Specialist

THG Ingenuity Ltd.; Manchester; Hybrid; GBP 18,000 - 26,000; Part time

Benefits offered by this job

Annual leave 25 days

Birthday off

Maternity/Paternity pay

GP & wellbeing support

On-site gym Manchester

Staff discount

Salary sacrifice program

Job summary

THG Ingenuity Ltd. is hiring a German - Customer Service Advisor for a 3-6 month contract, remotely UK-based. You’ll be the first point of contact across channels, helping with product advice and order issues. Shift rotation 8am-8pm with a 1 in 3 weekend, start date 26th October.

Requirements include strong English & German communication, willingness to learn, and a friendly, professional attitude. Company benefits include generous leave, health support, staff discounts, and more.

Qualifications

• Strong written and verbal communication in English and German.
• Customer service mindset with clarity and empathy.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Handle customer inquiries across live chat, phone, email and social media.
• Resolve order issues and provide product guidance with professionalism.
• Collaborate with teams to improve overall customer service quality.
• Maintain high-quality interactions while meeting department targets.
• Utilise training to deepen product knowledge and service delivery.

Skills

Bilingual English/German communication

Job description

THG Ingenuity Ltd. is hiring a German - Customer Service Advisor for a 3-6 month contract, remotely UK-based. You’ll be the first point of contact across channels, helping with product advice and order issues. Shift rotation 8am-8pm with a 1 in 3 weekend, start date 26th October.

Requirements include strong English & German communication, willingness to learn, and a friendly, professional attitude. Company benefits include generous leave, health support, staff discounts, and more.