Customer Liaison Officer - Major Works

Housing Diversity Network; Portishead, Weston-super-Mare; Remote; GBP 21,000 - 27,000; Full time

Job summary

Housing Diversity Network is seeking a Customer Liaison Officer to be the main contact for customers during home improvement projects. You will build relationships, coordinate appointments and maintain records.

You will visit sites, address queries, and collect feedback to support customer satisfaction monitoring. This role offers the chance to shape a new function within a supportive team; a full driving licence and DBS check are required.

Qualifications

• With previous experience in a customer-facing, tenant liaison or customer experience role, you will know how to handle customer enquiries and complaints.
• You will be comfortable communicating with a range of customers, building positive working relationships and helping to resolve issues when they arise.
• You'll be able to organise your workload, manage competing tasks and meet agreed deadlines, with support from your manager where required.
• Experience of working with Housing Associations and in Social Housing/Construction is desirable, but not essential.
• The successful candidate will be subject to a satisfactory Enhanced DBS check.
• As this role involves travelling across our communities, you'll need a full driving licence and access to a vehicle or an alternative means of transport that enables you to meet the requirements of the role.

Responsibilities

• Act as the main contact for customers throughout the delivery of home improvements.
• Build strong relationships with customers and coordinate appointments while maintaining records.
• Keep customers informed and supported throughout the process.
• Conduct customer visits to address queries and collate feedback for satisfaction monitoring.
• Help shape and develop this new role within the organisation while working in a supportive team environment.

Skills

Customer facing

Tenant liaison

Customer experience

Communication

Driving licence

Job description

We are looking for our next Customer Liaison Officer, who will act as the main point of contact for customers throughout the delivery of improvements to their homes. You will be pivotal in delivering our mission, to create great places to live that our customers are proud to call home.

Building strong relationships with our customers, you will be coordinating appointments and maintaining accurate records whilst keeping customers informed and supported throughout the process.

Where needed, you will conduct customer visits to address any queries they may have and collate customer feedback to support our customer satisfaction monitoring.

This is an opportunity to help shape and develop a new role within the organisation while working within a supportive team environment.

About You

• With previous experience in a customer-facing, tenant liaison or customer experience role, you will know how to handle customer enquiries and complaints.
• You will be comfortable communicating with a range of customers, building positive working relationships and helping to resolve issues when they arise.
• You'll be able to organise your workload, manage competing tasks and meet agreed deadlines, with support from your manager where required.
• Experience of working with Housing Associations and in Social Housing/Construction is desirable, but not essential.
• The successful candidate will be subject to a satisfactory Enhanced DBS check.
• As this role involves travelling across our communities, you'll need a full driving licence and access to a vehicle or an alternative means of transport that enables you to meet the requirements of the role.