Remote Field Service Engineer - MFD Printers & IT

Apogee Corporation Ltd; United Kingdom; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holiday

Pension scheme

Life assurance 4 x salary

Sponsorship for professional dev.

Employee Assistance Programme

Job summary

Apogee Corporation Ltd is seeking a skilled Service Engineer to join our field team. You will provide proactive service support, conduct visits to client sites, diagnose faults on MFD printers, perform repairs, and ensure equipment operates to the client’s satisfaction.

You will also carry out preventative maintenance, install equipment, deliver customer training, and manage spare parts inventory. A full UK driving licence and DBS/SC clearance will be required for this role.

Qualifications

• Experience as an engineer on MFD printers.
• Ability to network devices and set up scanning functions.
• Proven track record in delivering customer-facing service.
• Experience in a target-driven environment.
• Maintain a smart, presentable appearance.
• Willing to undertake training on new product lines (e.g., laptops, PCs).
• Must hold a full, clean driving licence.

Responsibilities

• Carry out service visits to address reported calls and maintain high standards of service.
• Respond to customer service requests for repair of business equipment.
• Diagnose faults and repair through adjustments, cleaning or parts replacement.
• Perform preventative maintenance per guidelines and recommendations.
• Provide detailed reports on work and confirm equipment condition post-service.
• Install equipment sold by the company and ensure optimal performance.
• Provide customer training to maximise equipment efficiency.
• Manage spare parts and consumables inventory to support service operations.

Skills

MFD printers

Networking devices

Customer service

Target driven

Smart appearance

Willing to learn

Driving licence

Job description

Apogee Corporation Ltd is seeking a skilled Service Engineer to join our field team. You will provide proactive service support, conduct visits to client sites, diagnose faults on MFD printers, perform repairs, and ensure equipment operates to the client’s satisfaction.

You will also carry out preventative maintenance, install equipment, deliver customer training, and manage spare parts inventory. A full UK driving licence and DBS/SC clearance will be required for this role.