Remote Print Production Engineer - Printer Service

Apogee Corporation Ltd; Greater London; Remote; GBP 28,000 - 36,000; Full time

Job summary

Apogee Corporation Ltd is seeking an experienced Service Engineer for fully remote, home-based work across the UK. You will respond to service requests, diagnose faults, perform repairs on production printers and digital presses, and carry out preventative maintenance while collaborating with colleagues to resolve issues.

A strong customer-service focus is essential, with periodic office meetings for training.

Qualifications

• Experience of fixing production printers and digital presses – Ricoh, Konica Minolta, Xerox, Sharp, Canon.
• Experience in the office equipment industry.
• Technical skills with a strong electronic and mechanical background.
• Strong IT knowledge to network devices and set up scanning functions.
• Ability to provide first-class customer service with customer-facing experience.

Responsibilities

• Respond to customer service requests for repair of business equipment and production printers.
• Carry out fault diagnosis and establish effective repairs through adjustment, cleaning or replacement of spare parts.
• Carry out preventative maintenance in line with manufacturer guidelines and service management recommendations.
• Collaborate with colleagues to resolve new or unusual faults.
• Invoke the call escalation process in a timely manner.
• Inform the customer on work carried out and secure acceptance of machine condition and performance.
• Carry out installation of equipment sold by the company and ensure the machine performs to the customer’s satisfaction.

Skills

Printer repair experience

Digital presses experience

Electrical/mechanical background

IT networking knowledge

Customer service experience

Job description

Apogee Corporation Ltd is seeking an experienced Service Engineer for fully remote, home-based work across the UK. You will respond to service requests, diagnose faults, perform repairs on production printers and digital presses, and carry out preventative maintenance while collaborating with colleagues to resolve issues.

A strong customer-service focus is essential, with periodic office meetings for training.