Field Service Engineer - Printers

Hireful; City Of London; Vor Ort; GBP 27.000 - 33.000; Vollzeit

Zusammenfassung

Hireful is seeking a hands-on MFP Service Engineer to join our field-based Service team in Central London. You will install, maintain and repair multifunction printers, diagnose faults, and deliver excellent customer service while coordinating with the call centre to meet SLAs.

You will travel between sites, manage van stock and keep service records up to date. A background as a Field Service Engineer or Printer Service Engineer is ideal, and a full UK driving licence is required.

Qualifikationen

• Experience servicing MFPs, printers and/or photocopiers to component level.
• Strong communication and customer service skills.
• Good time management and organisation.
• Full UK driving licence is essential.

Aufgaben

• Install, maintain and repair multifunction printers (MFPs).
• Diagnose faults and perform preventative maintenance.
• Install new devices and train customers.
• Manage van stock and maintain service records.
• Work with the call centre to meet SLAs.
• Elevate complex issues when required.

Kenntnisse

MFP servicing

Customer service

Communication

Driving licence

Networking

Microsoft Office

Ausbildung

GCSE Maths

Tools

Microsoft Office

Jobbeschreibung

Are you a hands-on Printer Service Engineer who enjoys solving technical problems and delivering outstanding customer service? Want to work for a company that genuinely values work-life balance? We're looking for an MFP Service Engineer to join our field-based Service team, installing, maintaining and repairing multifunction printers (MFPs) across the Central London area. Travelling from site to site via foot or public transport, you will diagnose and resolve faults, carry out preventative maintenance, install new devices, train customers, manage van stock, maintain accurate service records, and work closely with our call centre to meet service level agreements. You'll also elevate complex issues when required while delivering a professional, customer-focused service. Whether your background is as a Field Service Engineer, Field Service Technician, Printer Service Engineer or Photocopier Engineer, we'd love to hear from you.

Location: Field-based - Covering Central London

Salary: £30k basic + £4.2k travel allowance

You’ll have proven experience servicing MFPs, printers and/or photocopiers to component level, along with strong communication, customer service and networking skills. Good time management, Microsoft Office proficiency, a good understanding of Health & Safety, GCSE Maths (or equivalent) and a full UK driving licence are essential.

If you take pride in providing exceptional technical support and building lasting customer relationships, and join a team committed to quality, innovation and outstanding service