Remote Print Production Engineer: Printer Repair & Support

Apogee Corporation; Greater London; Remote; GBP 30,000 - 42,000; Full time

Job summary

Apogee Corporation, a leading UK managed workplace services provider, is seeking a remote, home-based Service Engineer. You will visit customer sites regionally to service and repair production printers and office equipment, diagnosing faults and performing repairs with strong IT networking and diagnostic skills.

The role emphasises customer service, professional communication, and adherence to manufacturer guidelines.

Qualifications

• Experience fixing production printers and digital presses (e.g., Ricoh, Konica Minolta, Xerox, Sharp, Canon).
• Experience in the office equipment industry.
• Technical skills with a strong electronic and mechanical background.
• Strong IT knowledge to network devices and set up scanning functions.

Responsibilities

• Respond to customer service requests for repair of business equipment and production printers.
• Diagnose faults and perform effective repairs through adjustments, cleaning or replacement of parts.
• Carry out preventative maintenance following manufacturer guidelines.
• Collaborate with colleagues to resolve new or unusual faults.
• Initiate the call escalation process promptly when needed.
• Inform customers about work performed and outcomes, obtaining acceptance of machine condition.
• Install equipment sold by the company and ensure it operates to customer satisfaction.

Skills

Printer repair

Office equipment

Electro-mechanical

IT networking

Customer service

Job description

Apogee Corporation, a leading UK managed workplace services provider, is seeking a remote, home-based Service Engineer. You will visit customer sites regionally to service and repair production printers and office equipment, diagnosing faults and performing repairs with strong IT networking and diagnostic skills.

The role emphasises customer service, professional communication, and adherence to manufacturer guidelines.