Field Service Engineer

Apogee; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday

Enhanced family-friendly benefits

Paid days off for voluntary work

Life assurance 4× salary

Sponsorship for professional development

Discounted gym membership

Employee Assistance Programme

Free flu vaccinations

Job summary

Apogee is seeking a skilled Service Engineer to provide exceptional service support remotely at client sites. Responsibilities include conducting service visits for MFD printers, performing fault diagnosis, and providing training to customers. The role offers flexible working options with comprehensive benefits, including generous holiday allowances and support for professional development. An Enhanced DBS check is required. This position balances service engagements and periodic team meetings in the office.

Qualifications

• Experience as a Service Engineer specifically with MFD printers.
• Ability to network devices and set up scanning functions.
• Strong customer service skills with prior customer interaction.

Responsibilities

• Conduct service visits to provide professional service support.
• Respond to service requests for business equipment repairs.
• Perform fault diagnosis and implement repairs effectively.

Skills

Engineering experience on MFD printers

IT knowledge for networking devices

Strong customer-service skills

Experience in target-driven environments

Professional appearance

Willingness to train on new product lines

Job description

We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include:

• Conducting service visits to address reported calls and maintain high standards of professional service support.
• Responding promptly to customer service requests for the repair of business equipment.
• Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement.
• Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post‑service.
• Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.
• Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.
• Managing inventory of spare parts and consumables effectively to support service operations.

This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break.

This position requires an Enhanced Disclosure and Barring Service (DBS) check. Applicants must disclose all spent and unspent convictions, cautions, reprimands, and final warnings.

Skills & Experience Required

• Experience as an engineer on MFD printers.
• IT knowledge with the ability to network devices and set up scanning functions.
• Strong customer‑service skills with prior customer‑facing experience.
• Experience working in a target‑driven environment.
• Professional appearance and presentation at all times.
• Willingness to undertake training on new product lines, such as laptops and PCs.

Benefits

• Flexible working options.
• 33 days holiday including bank holidays.
• Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work to support local communities.
• Staff Reward Scheme.
• Life assurance 4 × salary.
• Sponsorship for professional development and memberships.
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support.
• Discounted gym membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP Employee discount programmes.

Apogee is an Equal Opportunity Employer. We welcome applicants from all backgrounds and celebrate an inclusive, diverse workplace.