Remote Field Service Engineer - MFD Printers & IT

Apogee; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday

Enhanced family-friendly benefits

Paid days off for voluntary work

Life assurance 4× salary

Sponsorship for professional development

Discounted gym membership

Employee Assistance Programme

Free flu vaccinations

Job summary

Apogee is seeking a skilled Service Engineer to provide exceptional service support remotely at client sites. Responsibilities include conducting service visits for MFD printers, performing fault diagnosis, and providing training to customers. The role offers flexible working options with comprehensive benefits, including generous holiday allowances and support for professional development. An Enhanced DBS check is required. This position balances service engagements and periodic team meetings in the office.

Qualifications

• Experience as a Service Engineer specifically with MFD printers.
• Ability to network devices and set up scanning functions.
• Strong customer service skills with prior customer interaction.

Responsibilities

• Conduct service visits to provide professional service support.
• Respond to service requests for business equipment repairs.
• Perform fault diagnosis and implement repairs effectively.

Skills

Engineering experience on MFD printers

IT knowledge for networking devices

Strong customer-service skills

Experience in target-driven environments

Professional appearance

Willingness to train on new product lines

Job description

Apogee is seeking a skilled Service Engineer to provide exceptional service support remotely at client sites. Responsibilities include conducting service visits for MFD printers, performing fault diagnosis, and providing training to customers. The role offers flexible working options with comprehensive benefits, including generous holiday allowances and support for professional development. An Enhanced DBS check is required. This position balances service engagements and periodic team meetings in the office.