Remote Field Service Engineer - MFD Printers

Apogee Corporation; Reading; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bankolidays

Pension scheme

Life assurance 4 x salary

Employee discount programmes

Employee social events

Job summary

Apogee Corporation is seeking a skilled Service Engineer to join our team. You’ll provide service support to a diverse client base, perform fault diagnosis, and carry out repairs and preventative maintenance on business equipment.

The role involves visiting client sites, remote work, and periodic office attendance for meetings and training. A full, clean driving licence is required along with DBS/SC clearance responses and a customer‑facing mindset.

Qualifications

• It is essential that you have worked as an engineer on MFD printers.
• It/IT knowledge to network devices and set up scanning functions.
• Ability to provide first class customer service with prior customer facing experience.
• Experience in a target driven environment.
• Smart and presentable at all times.
• Willing to undertake training on new product lines (Laptops and PCs).
• Full, clean driving licence.

Responsibilities

• Conduct service visits to address reported calls and maintain high standards of professional service support.
• Respond to customer service requests for repair of business equipment.
• Diagnose faults and perform repairs via adjustments, cleaning, or parts replacement.
• Carry out preventative maintenance per guidelines.
• Provide detailed reports and confirm equipment condition and performance post-service.
• Install equipment sold by the company and ensure optimal performance.
• Provide training to customers to maximise equipment efficiency.
• Manage spare parts and consumables inventory to support service operations.

Skills

MFD printers

IT networking

customer service

target driven

driving licence

Tools

Network devices

Scanning functions

Job description

Apogee Corporation is seeking a skilled Service Engineer to join our team. You’ll provide service support to a diverse client base, perform fault diagnosis, and carry out repairs and preventative maintenance on business equipment.

The role involves visiting client sites, remote work, and periodic office attendance for meetings and training. A full, clean driving licence is required along with DBS/SC clearance responses and a customer‑facing mindset.