Field Service Engineer

Apogee Corporation; Swindon; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Enhanced DBS check

Life assurance 4x salary

Staff Reward Scheme

Professional development sponsorship

Eye care voucher

Job summary

Apogee Corporation is seeking a Service Engineer to deliver high-quality service support to a diverse client base. You will visit sites, diagnose faults, perform repairs and preventative maintenance while providing clear reports and ensuring equipment performs optimally after service.

This role requires strong IT knowledge, customer-facing experience and a smart, professional appearance; training on new product lines will be provided. A DBS check is required.

Qualifications

• Experience as an engineer on MFD printers.
• IT networking and scanning setup proficiency.
• Strong customer-facing experience in a target-driven environment.
• Smart and presentable at all times.

Responsibilities

• Conduct service visits to address reported calls and maintain high standards of professional service support.
• Respond to customer service requests for repairs of business equipment.
• Diagnose faults and perform repairs with adjustments, cleaning or parts replacement.
• Perform preventative maintenance per manufacturer guidelines.
• Communicate clearly with customers and provide detailed post-service reports.

Skills

MFD printers

IT networking

Customer service

Target driven

Professional appearance

Product training

Job description

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting‑edge innovation backed by market‑leading service operations!

JOB DETAILS

We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include:

Conducting service visits to address reported calls and maintain high standards of professional service support.

Responding promptly to customer service requests for the repair of business equipment.

Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement.

Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.

Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service.

Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.

Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.

Managing inventory of spare parts and consumables effectively to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.This role is fully remote at client sites.. Attendance at our offices is required periodically for team meetings and training.

SKILLS AND EXPERIENCE REQUIRED

• It is essential that you have worked as an engineer on MFD printers
• IT knowledge with the ability to network devices and to set up scanning functions
• The ability to provide first class customer service with previous customer facing experience.
• Experience of working in a target driven environment
• To be smart and presentable at all times
• Willing to undertake training on new product lines, such as Laptops and PC’s

ENHANCED DBS:

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case‑by‑case basis, in line with our policy on the recruitment of ex-offenders.

• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, includingfinancial wellbeing support
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes

WHY JOIN APOGEE

At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.

Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.

We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 – we are committed to making your experience inclusive and accessible.

We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.

Our award‑winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.

Ready for a fresh start but feeling nervous after time out of work? You’re not alone — the Talent Team at Apogee are here to support you every step of the way and help you take that first step back into work with confidence. If it helps, you’ll also find useful resources and guidance on our careers page to support you.