Remote Executive Customer Value Advisor

Planview; West Alvington; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Unplugged Days

Generous PTO

Region-specific benefits

Volunteer time off

Employee referral bonus

Weekly office lunches

Flexible work hours

Job summary

Planview is hiring an experienced Customer Value Advisor who will own the economic buyer relationship across a portfolio of enterprise accounts. You will drive value realization, conduct executive reviews, and expand outcomes from signature through renewal and beyond.

The role demands a commercially minded, executive-ready professional with a track record of building strategic relationships and turning value delivered into value expanded.

Qualifications

• 5+ years as a strategic CSM or account executive managing $250K+ ACV deals.
• Experience conducting executive-level conversations with the business and IT teams.
• Ability to identify expansion opportunities within accounts and drive renewal/expansion conversations.
• Ability to connect customer health and adoption milestones to value commitments and outcomes.
• Excellent communication across all levels, including C-suite.
• Management consulting or value engineering experience at a peer SaaS company is a strong plus.

Responsibilities

• Own the economic buyer relationship from forecast through renewal across your portfolio.
• Build and maintain executive-level relationships (C-suite, VP+), delivering regular business reviews.
• Drive adoption and value realization across your portfolio and tie outcomes to the value delivered.
• Identify expansion opportunities and collaborate with Account Executives to grow pipeline.
• Engage pre-sale on strategic accounts to ensure continuity from signature to go-live.
• Develop customer champions and advocate relationships, sourcing referrals.

Skills

Executive presence

Value realization reviews

Commercial instinct

Strong communication

Consulting / value engineering (plus)

Job description

Planview is hiring an experienced Customer Value Advisor who will own the economic buyer relationship across a portfolio of enterprise accounts. You will drive value realization, conduct executive reviews, and expand outcomes from signature through renewal and beyond.

The role demands a commercially minded, executive-ready professional with a track record of building strategic relationships and turning value delivered into value expanded.