Remote Exam Support Agent – Part-Time

Medirest Signature; Remote; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking tech-savvy individuals for part-time Online Exam Customer Service Support. This remote role involves providing technical assistance during simulated exams, which typically occur three days a month. Candidates should be confident in troubleshooting, possess strong communication skills, and ideally be university students with customer service experience. Reliable internet access and a computer setup are required, along with a calm demeanor under pressure.

Qualifications

• Highly confident with general tech in Windows and Mac environments.
• Strong verbal communication skills and confident phone manner.
• Calm under pressure and quick thinking.

Responsibilities

• Provide real-time phone-based technical support to candidates.
• Troubleshoot live issues during exams.
• Guide candidates through practical workarounds without advanced software.

Skills

Customer service experience

Technical troubleshooting

Strong verbal communication

Confidence with Windows and Mac

Education

University students (1st to 3rd year)

Job description

A recruitment agency is seeking tech-savvy individuals for part-time Online Exam Customer Service Support. This remote role involves providing technical assistance during simulated exams, which typically occur three days a month. Candidates should be confident in troubleshooting, possess strong communication skills, and ideally be university students with customer service experience. Reliable internet access and a computer setup are required, along with a calm demeanor under pressure.