Remote-Eligible Apprentice Customer Advisor

Middlesbrough Development Corporation; Tees Valley; Hybrid; GBP 17,000 - 19,000; Full time

Job summary

Middlesbrough Council is seeking a Level 3 Business Administrator Apprentice to join the Access Safeguarding team within Adult Social Care. The role acts as the front door to services, handling calls and emails, inputting referrals, and guiding people through the safeguarding process.

The role supports flexible working, including agile working from home, with a base at Fountain Court. The post is fixed term until 30 April 2028, with strong training and development opportunities and a supportive

Qualifications

• Must be enrolled in Level 3 Business Administrator Apprenticeship.
• Strong communication and time management skills.
• Experience with front-door reception and customer service is desirable.

Responsibilities

• Take incoming calls and emails from the public and professionals.
• Input new referrals onto the system.
• Screen referrals and gather information to progress for services.

Skills

Communication skills

Phone/Email handling

ICT basics

Education

Level 3 Business Administrator Apprenticeship

Tools

MS Office

CRM systems

Job description

Middlesbrough Council is seeking a Level 3 Business Administrator Apprentice to join the Access Safeguarding team within Adult Social Care. The role acts as the front door to services, handling calls and emails, inputting referrals, and guiding people through the safeguarding process.

The role supports flexible working, including agile working from home, with a base at Fountain Court. The post is fixed term until 30 April 2028, with strong training and development opportunities and a supportive