Apprentice Customer Service Associate - Multi-Dept

Tendring District Council; Tendring; On-site; GBP 14,000 - 17,000; Full time

Job summary

Tendring District Council is offering an Administration Assistant Apprenticeship (Level 2) in Customer Service. You will work in the Customer and Commercial Department within the Partnerships Service, supporting reception, switchboard and a range of service areas, while completing the apprenticeship in workplace settings.

The role requires GCSE English and Maths (grade 4) and offers a 37-hour week with a projected duration of 1 year 3 months, starting 2027-01-04 and closing 2026-11-20 for

Qualifications

• GCSE English grade 4 or above is essential.
• GCSE Maths grade 4 or above is essential.

Responsibilities

• Deal with public enquiries face-to-face, by phone or electronically.
• Provide administrative and telephony support across the department.
• Support Pier Avenue Reception and the Council Switchboard.
• Assist with other duties across Building and Engineering, Housing, Revenues and Benefits, Environmental Services and Private Sector Housing.

Skills

Communication skills

IT skills

Attention to detail

Administrative skills

Team working

Initiative

Education

GCSE English

GCSE Maths

Job description

Tendring District Council is offering an Administration Assistant Apprenticeship (Level 2) in Customer Service. You will work in the Customer and Commercial Department within the Partnerships Service, supporting reception, switchboard and a range of service areas, while completing the apprenticeship in workplace settings.

The role requires GCSE English and Maths (grade 4) and offers a 37-hour week with a projected duration of 1 year 3 months, starting 2027-01-04 and closing 2026-11-20 for