Administration Assistant Apprentice

Richmond And Wandsworth Councils; London Borough of Wandsworth; On-site; GBP 18,000 - 24,000; Full time

Job summary

Richmond And Wandsworth Councils in London are offering an Administration Assistant Apprentice role based at the Gwynneth Morgan Centre, East Hill, SW HJ. You will gain hands-on experience supporting Lifelong Learning and learner programmes while working towards an Administration Assistant Level Apprenticeship.

You will learn to deliver excellent customer service, manage information and use Microsoft Office and other workplace systems in a supportive council environment.

Qualifications

• A good standard of English and basic IT skills.
• Effective communication and customer service abilities.
• Strong organisation and attention to detail.
• Ability to follow instructions and meet deadlines as part of a team.
• Willingness to learn and develop new skills.

Responsibilities

• Support day-to-day administration across community learning and work experience programmes.
• Assist learners and colleagues with administrative tasks.
• Develop digital skills using Microsoft Office and other systems.
• Organise information, events and learner activities.
• Work as part of a busy Council team.

Job description

About Us

Administration Assistant Apprentice
£, per annum
Fixed Term ( months)
Full Time ( hours)
Office based days per week
Wandsworth, London
Gwynneth Morgan Centre, East Hill, SW HJ

Are you a confident, computer literate team player who can support with administrative duties across community learning, accredited learning and work experience programmes?

This is a great opportunity to gain hands‑on experience, build your confidence and develop valuable workplace skills while supporting the Wandsworth Council Lifelong Learning team.
You will learn how to provide excellent customer service, support learners and colleagues, organise information and activities, and use Microsoft and other workplace systems. You will be supported to develop your skills throughout the role while working towards a recognised Administration Assistant Level Apprenticeship.

About the role

As an Administration Assistant Apprentice, you will join a friendly and supportive team, helping with the day‑to‑day running of our learning, apprenticeship and work experience programmes.

You will have the opportunity to:

• Support and communicate with learners and colleagues.
• Develop your customer service and communication skills.
• Build your digital skills using Microsoft Office and other systems.
• Help organise courses, assessments, events and learner activities.
• Gain experience of working as part of a busy Council team.

You don’t need to know everything from day one. We will support you to learn, build your confidence and develop your skills.

Essential Qualifications, Skills and Experience

You will need:

• You must be aged - as this is a government apprenticeship requirement for studying the Business Administration Level .
• A good standard of English and basic IT skills, including Microsoft , email and the internet.
• Good communication and customer service skills.
• Good organisation and attention to detail.
• The ability to follow instructions, meet deadlines and work as part of a team.
• A willingness to learn, ask questions and develop new skills.

You don’t need lots of previous work experience. Most importantly, we are looking for someone who is organised, positive and ready to learn to make the most of the opportunity.

Closing Date: November
Shortlisting Date: Week commencing November
Interview Date: Week commencing November

Additional Information: You will be required to complete an initial assessment in English, maths and IT through our BKSB platform. Please note, the interview process will consist of two stage interviews with first stage interviews planned for week commencing th November.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of designed to attract, develop, and reward our employees such as days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Richmond and Wandsworth Councils