Help Hub Apprentice

South Norfolk and Broadlands Council; Norwich; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils are offering an opportunity for a proactive individual to join the Help Hub partnership as an Apprenticeship in Level 3 Business Administration. You will assist in evaluating referrals, collate and analyse data, and support teams assisting vulnerable residents while studying for the Level 3 apprenticeship with study time provided during work hours.

You should be customer-focused with good communication skills, discretion and confidentiality, and be able to

Qualifications

• Level 3 Business Administration apprenticeship to be studied alongside role.
• Must have English and maths at Level 2 (GCSE A-C) or equivalent evidence.
• UK/EU citizen or eligible to work in UK (Right to work).
• Closing date 8 November 2026; interview 17–18 November 2026.

Responsibilities

• Assist in assessment and triage of referrals coming into the Help Hub.
• Collate data and analyse data for teams assisting vulnerable residents.
• Make contact with residents as required.
• Develop understanding of Health and Social Care context.

Skills

Customer focus

Communication

IT skills

Discretion

Education

GCSE English & Maths (Level 2)

Tools

Microsoft Office

Job description

We have a great opportunity for a proactive individual with a great attitude to join our Help Hub partnership. You will assist in the assessment and triage of referrals coming into the Help Hub. In this varied and rewarding role you will provide administrative support to teams assisting those who are vulnerable and in need of assistance. This will include assisting in the collation of data, analysis of data, making contact with residents, and developing an understanding of the world of Health and Social Care. You will be expected to study for your Level 3 Business Administration apprenticeship alongside your role; for which you will be given study time during your working hours.

The successful applicant will be a customer focused team player, with an ability to communicate effectively with a range of people. You will understand the importance of demonstrating discretion and confidentiality and will be able to organise your workload. Excellent IT skills across a range of computer packages would be an advantage. You will also need to meet the minimum entry requirements for apprenticeships in England.

Minimum entry requirements for apprenticeships in England include:

English and maths at Level 2 (GCSE A-C). If you have not previously achieved these grades, or if you are unable to provide evidence of the qualifications, then you will need to complete these qualifications during your apprenticeship training.

As this is a Level 3 Business Administration Apprenticeship, you should not already possess substantial skills or qualifications of the same level or higher, in this subject.

You must be a citizen of the UK or European Economic Area (EEA), or have lived in the UK or EEA for the past 3 consecutive years and have a Right to work in the UK.

Closing date: 8th November 2026

Interview date: 17th / 18th November 2026

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance.

As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

• free onsite parking
• employee discounts
• a competitive holiday allowance
• wellbeing initiatives
• the opportunity to join the Local Government Pension Scheme

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.