Apprentice Customer Advisor

Middlesbrough Council; Tees Valley; Hybrid; GBP 17,000 - 19,000; Full time

Job summary

Middlesbrough Council is seeking a Level 3 Business Administrator Apprentice to join the Access Safeguarding team within Adult Social Care. The role acts as the front door to services, handling calls and emails, inputting referrals, and guiding people through the safeguarding process.

The role supports flexible working, including agile working from home, with a base at Fountain Court. The post is fixed term until 30 April 2028, with strong training and development opportunities and a supportive

Qualifications

• Must be enrolled in Level 3 Business Administrator Apprenticeship.
• Strong communication and time management skills.
• Experience with front-door reception and customer service is desirable.

Responsibilities

• Take incoming calls and emails from the public and professionals.
• Input new referrals onto the system.
• Screen referrals and gather information to progress for services.

Skills

Communication skills

Phone/Email handling

ICT basics

Education

Level 3 Business Administrator Apprenticeship

Tools

MS Office

CRM systems

Job description

Please note this a fixed term post due to end on 30.04.2028

We are currently seeking to recruit a Level 3 Business Administrator Apprentice within our Access Safeguarding team, Adult Social Care

The role is the front door into Adult Social Care, which is fast paced and at times challenging. So, if you enjoy working under pressure this is the role for you.

Middlesbrough Adult Access Safeguarding team supports adults, age 18+, families and informal carers to live an enjoyable life as independently as possible. We take a strength-based and empowering approach, looking at Prevention and Reablement and current support systems available to the individual.

The Access Safeguarding Administrator Apprentice role will involve taking incoming calls and emails in relation to a range of queries from members of the public and professionals.

The role also involves inputting new referrals onto the system. To support this, individuals will require good communication and computer skills. It is desirable candidates understand the eligibility and safeguarding criteria as well as the wellbeing principal in respect of the Care Act 2014 for access to services.

Candidates will be expected to screen referrals in line with above, signpost individuals to prevent reduce and delay the need for services. It will be expected candidates gather through information for referrals that are progressed for services and be able to make low level decisions.

The service is very keen to promote flexible working for all staff. This includes agile working at home as well as a base at the newly renovated council building, Fountain Court.

Middlesbrough Council offer superb training and development opportunities via our online training portal and through our workforce development lead. As a service we are also committed to supporting our staff and providing a healthy work culture. Staff have access to regular supervisions as well as other staff support forums.

Middlesbrough Council is an exciting and rewarding place to work. We have strong Council Values that underpin every aspect of the council and the services we provide. New staff joining Middlesbrough can expect a welcome induction from the Chief Executive as well as a full induction program within the team.

Applicants are sought from individuals who are committed to demonstrative the values of Middlesbrough Council and who will also:

• Have effective communication skills.
• Be able to work in a busy environment and to tight time scales.
• Be committed to providing an excellent customer service.

We will support you by providing regular supervision and access to training.

If this is you, this may be the opportunity you are looking for!

Please note Middlesbrough Council do not currently offer sponsorships.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.