Administration Assistant Apprentice

Richmond and Wandsworth Councils; City Of London; On-site; GBP 22,000 - 27,000; Full time

Job summary

Richmond and Wandsworth Councils are seeking an Administration Assistant Apprentice in London. The role is full-time, 36 hours per week, based in the Gwynneth Morgan Centre, East Hill, SW18 2HJ, earning £24,979 per annum.

You will gain hands-on admin experience while studying for the Administration Assistant Level 2 Apprenticeship. Responsibilities include supporting learners and colleagues, improving customer service, organizing information and activities, and using Microsoft 365 and other

Qualifications

• Age 16-24 for government Business Administration Level 2 apprenticeship.
• Good English and basic IT skills, including Microsoft 365, email and internet.
• Good communication and customer service skills.
• Good organisation and attention to detail.
• Ability to follow instructions, meet deadlines and work in a team.
• Willingness to learn and develop new skills.

Responsibilities

• Support and communicate with learners and colleagues.
• Develop customer service and communication skills.
• Build digital skills using Office 365 and other systems.
• Help organise courses, assessments, events and learner activities.
• Gain experience of working as part of a busy Council team.

Skills

Aged 16-24

English proficiency

Basic IT skills

Customer service

Organisation and attention to detail

Follow instructions and deadlines

Willingness to learn

Teamwork

Tools

Microsoft Office 365

Job description

About Us

Administration Assistant Apprentice

£24,979 per annum

Fixed Term (12 months)

Full Time (36 hours)

Office based 4 days per week

Wandsworth, London

Gwynneth Morgan Centre, East Hill, SW18 2HJ

Are you a confident, computer literate team player who can support with administrative duties across community learning, accredited learning and work experience programmes?

This is a great opportunity to gain hands‑on experience, build your confidence and develop valuable workplace skills while supporting the Wandsworth Council Lifelong Learning team.

You will learn how to provide excellent customer service, support learners and colleagues, organise information and activities, and use Microsoft 365 and other workplace systems. You will be supported to develop your skills throughout the role while working towards a recognised Administration Assistant Level 2 Apprenticeship.

About the role

As an Administration Assistant Apprentice, you will join a friendly and supportive team, helping with the day‑to‑day running of our learning, apprenticeship and work experience programmes.

You will have the opportunity to:

• Support and communicate with learners and colleagues.
• Develop your customer service and communication skills.
• Build your digital skills using Microsoft Office 365 and other systems.
• Help organise courses, assessments, events and learner activities.
• Gain experience of working as part of a busy Council team.

You don't need to know everything from day one. We will support you to learn, build your confidence and develop your skills.

Essential Qualifications, Skills and Experience

You will need:

• You must be aged 16-24 as this is a government apprenticeship requirement for studying the Business Administration Level 2.
• A good standard of English and basic IT skills, including Microsoft 365, email and the internet.
• Good communication and customer service skills.
• Good organisation and attention to detail.
• The ability to follow instructions, meet deadlines and work as part of a team.
• A willingness to learn, ask questions and develop new skills.

You don't need lots of previous work experience. Most importantly, we are looking for someone who is organised, positive and ready to learn to make the most of the opportunity.

Closing Date: 6 November 2026

Shortlisting Date: Week commencing 9 November 2026

Interview Date: Week commencing 16 November 2026

Additional Information: You will be required to complete an initial assessment in English, maths and IT through our BKSB platform. Please note, the interview process will consist of two stage interviews with first stage interviews planned for week commencing 16th November.

We may close this vacancy early once a sufficient number of applications has been received.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Richmond and Wandsworth Councils