Help Hub Apprentice

South Norfolk and Broadland Councils; Norwich; Presencial; GBP 15.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Descripción de la vacante

South Norfolk and Broadland Councils are offering an apprenticeship opportunity in Business Administration in Norwich. You will contribute to assessing referrals, triaging cases, and providing vital admin support to teams helping vulnerable residents.

You will also study for a Level 3 Business Administration apprenticeship with study time during working hours. The role emphasizes discretion, confidentiality, and effective communication with a range of people, with flexible working hours and a

Formación

• English and maths at Level 2 (GCSE A-C) required.
• UK/EEA right to work or have resided in UK/EEA for past 3 consecutive years.

Responsabilidades

• Assist in the assessment and triage of referrals.
• Provide administrative support to teams assisting those who are vulnerable and in need of assistance.
• Collate and analyse data; make contact with residents.
• Prepare for Level 3 Business Administration apprenticeship with study time during working hours.

Conocimientos

Customer focus

Team player

IT skills

Discretion & confidentiality

Educación

GCSE English Level 2

GCSE Maths Level 2

Descripción del empleo

We have a great opportunity for a proactive individual with a great attitude to join our Help Hub partnership. You will assist in the assessment and triage of referrals coming into the Help Hub. In this varied and rewarding role you will provide administrative support to teams assisting those who are vulnerable and in need of assistance. This will include assisting in the collation of data, analysis of data, making contact with residents, and developing an understanding of the world of Health and Social Care. You will be expected to study for your Level 3 Business Administration apprenticeship alongside your role; for which you will be given study time during your working hours.

The successful applicant will be a customer focused team player, with an ability to communicate effectively with a range of people. You will understand the importance of demonstrating discretion and confidentiality and will be able to organise your workload. Excellent IT skills across a range of computer packages would be an advantage. You will also need to meet the minimum entry requirements for apprenticeships in England.

Minimum entry requirements for apprenticeships in England include:

English and maths at Level 2 (GCSE A-C). If you have not previously achieved these grades, or if you are unable to provide evidence of the qualifications, then you will need to complete these qualifications during your apprenticeship training.

As this is a Level 3 Business Administration Apprenticeship, you should not already possess substantial skills or qualifications of the same level or higher, in this subject.

You must be a citizen of the UK or European Economic Area (EEA), or have lived in the UK or EEA for the past 3 consecutive years and have a Right to work in the UK.

Closing date: 8th November 2026

Interview date: 17th / 18th November 2026

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance.

As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

• free onsite parking
• employee discounts
• a competitive holiday allowance
• wellbeing initiatives
• the opportunity to join the Local Government Pension Scheme

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.