Level 3 Business Administration apprenticeship

Gateshead Council: Planning & Building; Gateshead; On-site; GBP 14,000 - 17,000; Full time

Job summary

Gateshead Council's Planning and Building Control apprenticeship offers hands-on experience in admin tasks, handling customer enquiries, and learning planning procedures. You’ll be trained by the council’s dedicated team and gain practical skills applicable directly in the workplace.

Starting 16 November 2026, the role is 37 hours per week, with a wage of £15,434 per year. The apprenticeship lasts 1 year 6 months, leading to opportunities within the Technical Support Team and other admin roles.

Qualifications

• Strong communication and IT skills with attention to detail.
• Organised and able to manage multiple tasks.
• Team oriented with good numerical and filing skills.

Responsibilities

• Support Planning and Building Control services through administrative tasks.
• Assist with processing planning and building control applications and related documentation.
• Maintain and update records, databases, and electronic filing systems.
• Respond to customer enquiries by telephone, email, and in person.
• Support preparation and distribution of correspondence and service information.
• Learn and apply planning and building control procedures, policies and legislation.
• Develop the knowledge, skills, and experience to provide an efficient and customer-focused service.
• Work effectively with colleagues and stakeholders while managing workloads.
• Undertake such other duties appropriate to the grade of the post.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Team Working

Education

GCSE English (grade C or 4) - essential

GCSE Maths (grade C or 4) - essential

Job description

• Support Planning and Building Control services through a range of administrative tasks.


• Assist with processing planning and building control applications and related documentation.


• Maintain and update records, databases, and electronic filing systems.


• Respond to customer enquiries by telephone, email, and in person.


• Support preparation and distribution of correspondence and service information.


• Learn and apply planning and building control procedures, policies and legislation.


• Develop the knowledge, skills, and experience required to provide an efficient and customer-focused service.


• Work effectively with colleagues and stakeholders while managing and prioritising workloads.


• Undertake such other duties and responsibilities which are appropriate to the grade of the post

Training

Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we've tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you'll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration Apprenticeship qualification

What happens at the end

Once completed, candidate will be qualified to apply for any vacancies in the Technical Support Team and other administrative roles.

Skills

• Communication skills


• IT skills


• Attention to detail


• Organisation skills


• Team Working

Qualifications

• GCSE English (grade C or 4) - essential


• GCSE Maths (grade C or 4) - essential

Key details

• Wage: £15,434 a year


• Working week: Monday - Friday 9am-5pm


• Hours: 37 hours per week


• Duration: 1 Year 6 Months


• Start date: 2026-11-16


• Closing date: 2026-11-10


• Apprenticeship standard: Business administrator (level 3)


• Training provider: GATESHEAD COUNCIL

About the employer

At Gateshead Council, our Planning and Building Control service plays a vital role in managing sustainable growth, protecting the environment, and ensuring that development across the borough meets the highest standards. As part of our team, you’ll be contributing to projects that directly impact the lives of residents, businesses, and visitors.