Remote E-Commerce Operations & Admin Assistant

HireLATAM; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Remote E-Commerce Operations & Admin Assistant to manage operations and support customer interactions. This role involves handling Shopify management, customer service, and logistics coordination. Ideal candidates are proactive problem-solvers with strong organizational and tech skills, and they must be fluent in English. The position offers a monthly salary of $1,200 - $1,800 depending on experience.

Qualifications

• Experience with Shopify store management or similar e-commerce platforms.
• Fluent or native-level English (spoken and written).
• Strong organizational skills with the ability to manage multiple tasks.
• Experience in customer service supporting e-commerce or retail.

Responsibilities

• Maintain and update operational dashboards to track key metrics and inventory.
• Serve as the first line of communication with customers via various platforms.
• Coordinate with 3PL providers to track shipments and manage inventory.
• Handle day-to-day operational surprises with agility and clear communication.

Skills

Shopify management

Customer service

Problem solving

Attention to detail

Communication

Organizational skills

Tools

Gorgias

Airtable

Google Sheets

Excel

Shopify

Job description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote E-Commerce Operations & Admin Assistant (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary:$1,200 - 1,800 USD/month depending on experience paid via wire transfer, PayPal or Payoneer

Schedule: Monday – Friday 8:00 AM – 5:00 PM Eastern Time

Our Client

Our client brings joy, empathy, and dignity into the messy parts of life. Since 2011, they've grown from a cloth diaper company into a trusted brand for sustainable, reusable essentials. They thrive on creativity, kindness, and adaptability—especially when the unexpected shows up.

Job Overview:

Our client is seeking a detail-oriented, proactive E-Commerce Operations & Admin Assistant to help keep their daily operations and customer interactions running smoothly. This individual will be the go-to problem solver, handling dashboards, Shopify management, customer service (via Gorgias), logistics (3PL), manufacturer coordination, and all those unexpected operational curveballs that keep their days exciting. They will also play a key role as the first point of contact for customers—answering inquiries, resolving issues, and ensuring every interaction reflects the care and empathy our client is known for. If you’re organized, tech-savvy, and love rolling up your sleeves to solve challenges as they come, you’ll thrive in this fast-paced, mission-driven environment.

Responsibilities

Operations & Admin

• Maintain and update operational dashboards to track key metrics and inventory.
• Coordinate with 3PL providers to track shipments, manage inventory, and resolve fulfillment issues.
• Attend meetings, track to-dos, take minutes, and update Airtable.
• Edit and organize reports to facilitate quick decision-making.
• Liaise with manufacturers to monitor production schedules, order statuses, and quality concerns.
• Handle day-to-day operational surprises with agility and clear communication.
• Create and update product knowledge databases to support both customer service and internal decisions.
• Maintain and enhance the customer FAQ section.
• Work closely with the team to tackle high-priority tasks—planned or unexpected.

Customer Service

• Serve as the first line of communication with customers via chat, email, messages, and phone using Gorgias and other tools.
• Provide clear, empathetic, and timely responses to customer inquiries, issues, and feedback.
• Troubleshoot common problems related to orders, shipping, and product usage.
• Escalate complex concerns when necessary while ensuring customers feel supported.
• Update and tag tickets with accuracy for internal reporting and tracking.
• Help identify and suggest improvements to common customer pain points and workflows.
• Monitor and respond to customer messages across platforms, including Shopify, Gorgias, and social channels (e.g., DMs via AgoraPulse if applicable).

Qualifications, Skills, and Key Competencies

Required:

• Experience with Shopify store management or similar e-commerce platforms.
• Genuine passion for customer service, with experience supporting customers in e-commerce, retail, hospitality, or other service-oriented industries—more than just closing tickets, you take pride in creating positive, helpful experiences.
• Fluent or native-level English (spoken and written).
• Advanced skills in spreadsheets and dashboard tools (Google Sheets, Excel).
• Experience using AI tools beyond prompting—especially for interpreting, summarizing, and organizing data.
• Strong organizational skills with the ability to manage multiple tasks.
• Proactive problem-solver with excellent attention to detail.
• Comfortable working remotely with minimal supervision.
• Ability to communicate clearly and kindly—whether it’s over email, chat, or phone—and a talent for making people feel heard and supported.
• Experience supporting U.S. customers (Canadian and European markets are a plus).

Preferred:

• Familiarity with customer service tools like Gorgias and AgoraPulse.
• Experience with 3PL logistics and inventory management.
• Familiarity with working directly with manufacturers or suppliers.
• Comfortable using tools like Notion, Slack, and Airtable to stay organized and keep things moving.
• Previous experience in a startup or fast-paced environment.
• Interest in or experience with sustainable or eco-friendly products.

Why You’ll Love This Role

• Variety: No two days are the same—you’ll touch many areas of the business.
• Impact: You’ll be an essential part of a collaborative team, working together to keep things running smoothly and customers happy.
• Growth: Gain hands-on experience with e-commerce operations, logistics, and customer support tools.
• Supportive Team: Join a mission-driven company that values your contribution and personal growth.

Tools You’ll Use

• Shopify
• Google Sheets / Excel / Notion
• Airtable
• Gorgias
• Slack, Email, Phone
• 3PL and logistics platforms (Ship Hero)
• AgoraPulse or other social media engagement tools (if applicable)

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your applicationCANNOTbe considered without a voice or video recording. It must be at least 30 seconds long and inEnglish. Submissions in any other language or missing a recording will beautomatically disqualified.

Mandatory Knockout Questions
Each application includesknockout questions designed to verify minimum qualifications required by the client. If you answer"NO"to any of these, you will beimmediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply tono more than three jobsand only if youfully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inboxand spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!