Remote Data Support Specialist I Troubleshooting & Training

BCD Travel; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible work-from-home

Career growth opportunities

Generous vacation days

Wellbeing programs

Travel industry perks

Job summary

BCD Travel is seeking a Data Support Specialist I, CDS Operations to join our global team in a remote capacity. You will be the first point of contact for support on client reporting tools, troubleshoot data and tool issues, and coordinate with internal and external customers as well as our technical teams.

You will work across Agencies, Owned, Partner, JV and 3rd Party data streams to ensure accurate processing into reporting systems, while building strong relationships with teams worldwide.

Qualifications

• Prior experience in a customer service technical support role.
• SQL and relational database knowledge.
• Proficient in Microsoft Office products.
• Excellent analytical and problem-solving skills.
• Strong problem solving and process reengineering skills.
• Excellent verbal and written communication skills in English.

Responsibilities

• Conduct data investigations to identify origin and potential corrections.
• Troubleshoot data and tool issues/errors, analyzing the return to make an informed deduction to be communicated to requesters.
• Set up 3rd Party exports/imports and ensure that we have the necessary Data Release Authorization in place.
• Troubleshoot report queries by reviewing report calculations, parameters and underlying data, and explaining what the reporting fields are returning and the report’s purpose.
• Create and maintain internal/external user access to our supported tools; DecisionSource, Data Quality Services, FileMover, APIs, etc
• Understand the tools we maintain. You will know processes and best practices to provide training and guidance to users. Continue education on various functions/skills utilized in position

Skills

SQL

Relational databases

Analytical ability

English communication

Customer service

Microsoft Office

Tools

DecisionSource

Data Quality Services

FileMover

APIs

Job description

BCD Travel is seeking a Data Support Specialist I, CDS Operations to join our global team in a remote capacity. You will be the first point of contact for support on client reporting tools, troubleshoot data and tool issues, and coordinate with internal and external customers as well as our technical teams.

You will work across Agencies, Owned, Partner, JV and 3rd Party data streams to ensure accurate processing into reporting systems, while building strong relationships with teams worldwide.