Remote Customer Support Specialist, TMS & Onboarding

Qargo TMS; London; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary package

Growth opportunities

Flexible working hours

Green office in London

Job summary

A tech scale-up based in London is seeking a Customer Support Officer to enhance client experiences and support system usage. The role involves providing excellent customer service, conducting training, and assisting with administrative tasks. Ideal candidates are customer-oriented, tech-savvy, and thrive in a dynamic environment. This position offers competitive salary, flexible hours, and opportunities for professional growth.

Qualifications

• Previous experience in a customer service or related role is required.
• Experience within transport/logistics is a huge plus.
• Strong organizational skills to prioritize tasks effectively.
• Flexibility to thrive in a fast-paced startup environment.

Responsibilities

• Provide top-notch support to clients via the system portal chat.
• Communicate and explain new product features through the portal.
• Give remote training sessions to customers.

Skills

Customer service experience

Communication skills

Organizational skills

Tech-savvy

Job description

A tech scale-up based in London is seeking a Customer Support Officer to enhance client experiences and support system usage. The role involves providing excellent customer service, conducting training, and assisting with administrative tasks. Ideal candidates are customer-oriented, tech-savvy, and thrive in a dynamic environment. This position offers competitive salary, flexible hours, and opportunities for professional growth.