Customer Success Lead: ATS Platform Onboarding & Training

GradBay; Wallingford; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to lead platform onboarding and support clients in achieving their hiring goals. This hybrid role offers the chance to work closely with clients, ensuring they understand and effectively utilize the application tracking system. You will be the go-to expert, providing technical support, training, and fostering strong relationships with clients. If you are proactive, organized, and possess strong interpersonal skills, this is an exciting opportunity to make a significant impact in the world of recruitment technology. Join a dynamic team dedicated to enhancing the hiring experience for both candidates and employers.

Qualifications

• 2+ years in customer success or related roles required.
• Strong technical aptitude and ability to convey complex topics simply.

Responsibilities

• Manage platform relaunch and onboarding for clients.
• Provide second line technical support and document findings.
• Deliver training to end users on platform functionality.

Skills

Customer Success Management

Interpersonal Skills

Technical Aptitude

Problem Solving

Organizational Skills

Communication Skills

Job description

An established industry player is seeking a Customer Success Manager to lead platform onboarding and support clients in achieving their hiring goals. This hybrid role offers the chance to work closely with clients, ensuring they understand and effectively utilize the application tracking system. You will be the go-to expert, providing technical support, training, and fostering strong relationships with clients. If you are proactive, organized, and possess strong interpersonal skills, this is an exciting opportunity to make a significant impact in the world of recruitment technology. Join a dynamic team dedicated to enhancing the hiring experience for both candidates and employers.